Refund and Cancellation

1.Cancellation by you

Should you or any member of your party need to cancel your confirmed arrangements, the party leader must immediately notify us in writing. Your notice of cancellation will only be effective when it is received by us.

The following cancellation charges* will be payable where you cancel or your booking is cancelled in accordance with our booking process (e,g. where you fail to make payment as required) except where otherwise stated.

Period before departure and cancellation charge:

*46 days or more: Total issued flight cost plus 10% of all other elements relating to the booking (or the deposit amount whichever is the greater)

45 - 31 days: Total issued flight cost plus 20% of all other elements relating to the booking (or the deposit amount whichever is the greater)

30 - 15days: Total issued flight cost plus 30% of all other elements relating to the booking (or the deposit amount whichever is the greater)

14 - 7 days: Total issued flight cost plus 50% of all other elements relating to the booking (or the deposit amount whichever is the greater)

6 - 3 days: Total issued flight cost plus 70% of all other elements relating to the booking (or the deposit amount whichever is the greater)

2 - 0 days: Total issued flight cost plus 85% of all other elements relating to the booking (or the deposit amount whichever is the greater)

*These cancellation charges apply to all bookings, except where a booking includes items or services where our suppliers’ own cancellation charges exceed those shown above. Please enquire at the time of booking as up to 100% cancellation charges may apply from the time of booking.

In the event of cancellation by some party members, additional charges may be payable. Any such additional charges must be paid at the time of cancellation or with the balance of the cost of the arrangements as advised.

2. Cancellation by you of a flight only booking

Should you or any member of your party need to cancel your confirmed arrangements, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received by us. The cancellation charge of flight only bookings will be 100% of the cost of the booking.

3. Changes and cancellation by us

Arrangements are often made many months in advance. Occasionally, we, airlines and/or suppliers have to make changes to and correct errors in published and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we will only cancel your confirmed booking 8 weeks or less before departure where you have failed to comply with any requirement of these Booking Conditions entitling us to cancel or where we are forced to do so as a result of circumstances outside our control or because an insufficient number of people have booked your chosen arrangements and we have notified you of this not less than 8 weeks before departure.

Most changes are minor. Occasionally, we have to make a significant change. Examples of significant changes include the following changes when made before departure;

a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away;

a change of outward departure time resulting in the overall length of time you are away being reduced by twenty four hours or more. For the avoidance of doubt this does not include delays at the airport on the day of departure;

If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

a. accepting the changed arrangements or

b. purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the alternative is less expensive than the original arrangements, we will refund the difference but if more expensive, we will keep the rights to ask you to pay the difference) or

c. cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one.

Very rarely, we may be forced by “force majeure” to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.

4. Force Majeure

Except where otherwise expressly stated in these Booking Conditions, Bravo Asia Tours, airlines and other suppliers will not be liable for any change, compensation, cancellation, effect on your holiday, loss, damage or expense of any nature or description you suffer or incur or failure to perform or properly perform any contractual obligation(s) which is due to any event(s) or circumstance(s) which Bravo Asia Tours, the airline or other supplier, could not, even with all due care, foresee or avoid. Such events may include but are not limited to war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, flood, pandemics, systems failure and all similar events outside the control of the party concerned.